Our Guarantees

90 Day Satisfaction Warranty

Bower & Branch strives to achieve 100% customer satisfaction with all plants and trees purchased through our site and any affiliate partners. If within 90 days from the original purchase date you become unsatisfied with your purchase, we will happily replace the tree or plant for you. To do so, please contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting bowerandbranch.com to start a live chat.

Bower & Branch 3 Year Guarantee

Our quality local growers and special handling and delivery process allows us to offer a 3 year guarantee on all size X-Large (A) trees and up. All that’s needed is to purchase our Elements Guarantee Bundle for the size plant or tree you are purchasing so you can continue the meticulous care we’ve provided for the plant or tree you are receiving. Your Elements Guarantee Bundle will have all the items you’ll need to ensure the success of your plant or tree in your landscape.

To qualify the process is simple. Just purchase the Elements Guarantee Bundle for the size plant or tree you are offered during checkout.  All that’s left is to water, care for and enjoy your new tree. Your Plant Whisperers will make sure your trees are registered for the 3 Year Guarantee once you’ve purchased your Elements Guarantee Bundle. You will also be added to our care emails to ensure your trees thrive in your landscape.

If for any reason the tree doesn’t thrive in your landscape, provided you’ve purchased the appropriate Elements 3 Year Guarantee Bundle for your tree and registered your purchase online, just contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting bowerandbranch.com to start a live chat. Your Plant Whisperer will be able to provide you with an online credit equal to the amount of your original purchase price to be used on the Bower & Branch website for the purchase price of your tree.

NOTE: We do not provide any cash refunds on 3 Year Guarantee claims or guarantee the availability of an exact size and tree.

*Guarantee Fulfillment Codes cannot be used in coordination with other promotions that are running. Only one promotional code can be used on an order at a time.