Shipping policy

SHIPPING SERVICES

Bower & Branch delivers Large Trees and Plants on our own trucks and drivers within 21-28 days during the Spring & Fall Planting Seasons.

Spring: March 1st through May 31st each year.

Fall: August 15th through November 30th each year.

From time to time, depending on your order size and the size of your trees and plants, Bower & Branch may choose to complete the delivery process via Green Glove Services.

Green Glove Services may be fulfilled through local independent Landscape Professionals who work with Bower & Branch in your area. These local service providers are vetted and invited to participate with Bower & Branch to provide for home delivery, planting, or landscape installation. 

Currently, Bower & Branch offers Large Trees and Plants throughout the North East, Mid-Atlantic, Midwest, and Southeast regions of the United States. See Region Map Below.

*Bower & Branch will expand its service regions over the next few years to include all of the following regions. See Region Map Below

 Delivery Service Product Size Timeline Cost
Bower & Branch Green Glove Service XL, 2XL, 3XL and Above 21-28 Days Determined by Size

 

PRE-ORDERING

From November 1st through February, and again from June 1st through August 15th, our customers are able to Pre-Order Trees and Plants for Spring or Fall Delivery.

HOW IT WORKS

Upon receipt of your order, the following takes place immediately:

  1. Trees & Plants ordered are communicated to our grower network when these Trees & Plants are then reserved for delivery
  2. Orders are then scheduled for grower to pick up, and your order is transferred to the nearest distribution yard in your region
  3. Once your Trees & Plants have arrived, our Delivery Department schedules your delivery within 21-28 days of order placement during our LIVE FULFILLMENT periods of Spring & Fall
  4. PreOrders follow the same process once we move to LIVE FULFILLMENT periods
  5. The Plant Whisperer Team will keep you posted on your order via email. There are no tracking numbers provided - WE DO NOT SHIP IN BOXES.
  6. You will receive email notifications throughout the process and may contact Bower & Branch at any time for updates as you require
  7. The Plant Whisperer will email you once your order is scheduled for your home delivery - generally, we provide notice several days in advance, and we provide a 1-2 day delivery window
  8. On your delivery day, our drivers or service providers will contact you directly with an expected time of delivery

SPECIAL DELIVERY

Bower & Branch is able to adjust to meet our customer needs in almost all circumstances. 

Please communicate directly with our Plant Whisperers with any specific requests for delivery. PlantWhisperers@bowerandbranch.com | (866) 873-3888 

GENERAL RULES FOR SHIPPING LIVES TREES & PLANTS

We may delay shipping if:

  • Temperatures are not safe for live trees and plants in your region or at the location of our growers
    • This includes both cold and high heat conditions

Bower & Branch Plant Whisperers - Online Customer Service 

The Bower & Branch, customer service team WILL surprise you with a first-class experience. The Plant Whisperer Team is available to all of our customers for all reasons: shipping updates, special requests, plant care, design, placement, selection, and all your other gardening needs!

Our Team is directly connected to the country's best growers (ours!). They have access to more plant experience and knowledge than any other online retailer or in your neighborhood retailer. Chat with a Plant Whisperer today!

PlantWhisperers@bowerandbranch.com | (866) 873-3888 

BOWER & BRANCH GREEN GLOVE SERVICE

Bower & Branch ships to your Hardiness Zone when spring arrives and all the way up to when winter begins in your area.

Spring - March 1st through May 31st:  Delivery begins based on weather and spring arrival in your region.  

Fall - August 15th through November 30th: Delivery begins based on weather and the Fall season arrival in your region.

Bower & Branch delivers from southern regions to northern regions at Spring start-up and then northern to southern regions in the Fall.

Our objective is only one thing: You and Your Tree’s Success!

ANNUAL SHIPPING SCHEDULE

While we provide shipping times and planting maps on all of our product pages, you can also use the hardiness map below and the schedule above to understand the annual shipping schedule and when your new plants and trees will arrive. You always have the opportunity to pre-order your trees and plants to ensure they are available and receive the best trees and plants our growers offer.

Special Requests:

Bower & Branch welcomes Special Delivery Requests. These can be communicated to us by Calling, Chatting, and/or Emailing your Special Requests to the Bower & Branch Whisperer Service Team. 

Special Requests may include Expedited Delivery, Specific Placement of Trees & Plants at delivery time and/or desired day of delivery.  These requests are generally made with Bower & Branch LARGE TREE purchases. 

USDA HARDINESS ZONE MAP

We utilize the USDA Hardiness zones, plant or tree size, and type of plant or tree to determine the best months for transit and success in the landscape.

USDA Hardiness Zone Map

WEATHER SHIPPING HOLDS

From time to time, Bower & Branch Growers may determine to delay order shipment based on various factors for plant health.

Weather in your region and where your plants are grown is always considered when shipping. Extreme weather conditions may delay some or all of your orders.

Bower & Branch allows our Growers to make final shipping decisions based solely on benefiting your trees and plants’ health and success.

SPECIALIZED SHIPPING

Due to the nature of our products, live trees, and plants, we make every effort to process and ship your order quickly so you can enjoy them in your home and landscape as soon as possible.

Due to Bower & Branch mature sizes, our larger tree sizes (XL, 2XL, 3XL, and above) require specialized handling and delivery and ship to your home via our own specialized distribution trucks or by local landscape professionals in your region licensed for Bower & Branch Green Glove Home Delivery.

At this time, we do not ship our larger plants and trees to Regions E, F, G, or I - See our Region Map Below.

Your trees and plants are grown across the United States at various Bower & Branch Growers. Depending on your location, your plant orders may be shipped from various locations.

 

 

*We do not ship any plants or trees to Alaska, Hawaii, or any of the US Territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.) or international.