Frequently Asked Questions (FAQ)

Bower & Branch trees are guaranteed for three full years from the date of purchase online. We are the only online nursery that offers such a long guarantee, and we pride ourselves on it!

All required information must be provided at that time for the Guarantee to take effect.

Should any Bower & Branch tree fail for any reason, Bower & Branch will provide a gift card for the amount of the purchase price of the tree that can be used online through

Yes we can! Through our network of certified garden centers we provide delivery to most areas in the Northeast and Mid-Atlantic. Only approved professionals are licensed to handle Bower & Branch trees. This is necessary to providing the 3-Year Guarantee.

At times and in many instances Bower & Branch has the ability to fulfill orders outside our current service area. We will work hard to fulfill all requests.

This is simple! Contact Bower & Branch through email at and we will respond to your need quickly to resolve the issue. Our goal is to get your new tree to you as soon as possible.

In the rare instance you are not satisfied with your tree, contact us immediately and Bower & Branch will work to meet your expectations in full.

No one matches our customer service policies and there is no such thing as a dissatisfied Bower & Branch customer!

Bower & Branch trees are available for immediate shipment unless otherwise noted on We are able to meet all delivery requests if delayed shipping is requested. We can hold orders for up to one full year until delivery. In many cases special trees and products will be made available for early orders.

Yes! Give us a call at (1-(866) 873-3888) and one of our tree experts will be happy to assist you. We currently only offer this service on weekdays from 9am to 6pm but feel free to give us a call and leave a message. We will return your call as soon as we can.

Bower & Branch grows over 300 varieties of trees! In the case where the tree you are looking for is not listed online, please contact us at and we will work to fulfill your specific need if at all possible. Certain trees may not be available for immediate shipment depending on the time of year and season. You can place your order well in advance to make sure your tree is shipped when released.

Yes! Nearly all Bower & Branch Trees are grown in pots. This allows us to ship trees 12 months all-year round. Bower & Branch growers prefer trees in pots over traditional balled trees–but we do have growers who specialize in growing BIG balled and burlap trees!

Our Guarantee program is never for a refund or replacement of the tree but instead for a gift card that can be redeemed online through

Guarantee is for the amount of the tree purchase only and does not include sales tax, or planting.

This is necessary to remove any chance of program abuse.

Ask a Plant Whisperer! We do offer Green Glove Tree Planting Services in certain areas–let us do the heavy lifting for you!

In most cases Bower & Branch is still able to help you in selecting and purchasing a tree in the Northeast and Mid-Atlantic areas. Eventually Bower & Branch will be available in the Midwest and Southeast United States.

The Bower & Branch website can assist you in selecting the right tree for you based on your zip code.

We have the most-experienced licensed growers throughout the United States so we can provide perfect trees in all areas!

We developed beautiful landscape lookbooks years ago, but look to start them creating them again in the near future! 

All orders are final. Once an order is received, your tree is tagged and identified just for you and plans are made to deliver your tree to your chosen garden center.

Should something come up where you need to cancel, change or delay your order, please contact us immediately.

From time to time, we may offer promotions through the year on several favorite Trees and other Plants. We notify our customers when this takes place through email. Should you have interest in special offers and promotions, please sign up for our email list.

Even with our promotions, we only ship fresh and new crops - never left overs!

In regards to 'exclusions may apply', promotional codes cannot be combined, they cannot be retroactively applied, and they do not apply to delivery services. This could also mean certain products are not included in various promotions.