Refund policy

REFUND POLICY:

All Refund Requests are provided in the form of online store credit only; no cash refunds.

• All refund requests made after the initial 7-day period will be issued as online store credit only, with an expiration date one year from the issue date. We do not issue cash refunds or checks.
  

• If your order arrives inaccurately or defective, Bower & Branch will replace the affected item(s). Our growers carefully inspect every tree and plant before shipment to ensure they meet our high standards of quality.
  

• If your item was damaged in transit, we will replace it, provided the damage is properly noted upon delivery.
  

• Online store credit cannot be refunded under any circumstances.

RETURN POLICY:

We do not accept returns. However, if you have concerns about your tree(s) health upon arrival, please contact our Plant Whisperers for assistance.

We appreciate your trust in Bower & Branch and look forward to growing with you!

For order modifications, cancellations, or support, please reach out to our Plant Whisperers at plantwhisperers@bowerandbranch.com.