Big & Tall Trees & Plants

By placing an order for Big & Tall Trees or Plants with Bower & Branch, you agree to the following policy.

Cancellations & Refunds

Within 72 Hours of Order Placement

• Big & Tall Tree and Plant orders canceled within 72 consecutive hours of placement are eligible for a refund to the original payment method.

• Credit card processing fees are non-refundable.

After 72 Hours, Up to 7 Days

• Orders canceled after 72 hours but within 7 consecutive calendar days of placement are eligible for a refund to the original payment method.

• A cancellation fee of $100 or 10% of the total order, whichever is greater, will apply, plus any applicable non-refundable credit card processing fees.

After 7 Days

• Refunds to the original payment method are no longer available.

• If the trees or plants have not been scheduled for delivery or entered the shipping process, an online store credit may be issued.

• Store credit expires one year from the date issued and is non-refundable.

Once Scheduled for Delivery

• Once trees or plants have been internally scheduled for delivery, refunds are no longer available.

• If the order has not yet entered the shipping process, an online store credit may be issued.

Once Shipping Begins

• Trees and plants are considered in shipping once they have been loaded onto a delivery truck or otherwise entered the shipping process.

• Once shipping begins, no cancellations, refunds, or store credits will be issued.

Order Changes & Delivery Delays

Changes may be possible before trees or plants enter the shipping process.

Please contact us as soon as possible if you need to:

• Change a tree, plant, size, or quantity

• Change delivery information

• Delay your delivery

• Make another adjustment to your order

All changes are subject to order status, availability, grower availability, and delivery scheduling.

If Bower & Branch Cannot Fulfill Your Order

If Bower & Branch must cancel your order due to crop failure, product availability, or another fulfillment issue, your order will be refunded in full to the original payment method used at checkout.

Promotions & Discount Codes

Promotions apply according to the terms that were in effect when the original order was placed.

• Promotions marked New Orders Only cannot be retroactively applied to an existing order.

• Promotions that begin after an order is placed do not apply to that order.

• You cannot cancel an existing order and replace it solely to receive a later promotion unless the original order is still eligible for cancellation under this policy.

• If a qualifying promotion was active and applicable when the order was placed but the promotional code was not entered, Bower & Branch may issue online store credit equal to the discount that would have applied.

• We will not refund missed promotional discounts to the original payment method.

Damaged or Incorrect Trees & Plants

If the incorrect tree or plant arrives by mistake, Bower & Branch will replace it.

If a tree or plant is damaged in transit, Bower & Branch will replace the affected tree or plant provided the damage is properly documented at delivery.

Returns

Big & Tall Trees and Plants cannot be returned.

If you have concerns about the health or condition of your trees or plants upon arrival, please contact our Plant Whisperer Team.

Contact

For cancellations, changes, delivery delays, or questions about your Big & Tall Tree or Plant order:

Plant Whisperer Team
(866) 873-3888
plantwhisperers@bowerandbranch.com

Bower & Branch Design Studio Cancellation Policy

By placing an order for a Custom Landscape Design with Bower & Branch, you agree to the following policy.

1. Canceled Orders

• A cancellation fee of $100 or 10% of the total order, whichever is greater, will apply, plus any applicable non-refundable credit card processing fees.

• Cancellations must be requested within 5 business days of purchase.

• No cancellations or refunds are available once the Client<>Designer 1:1 takes place.

2. Dormant Design Orders

• A design order is considered dormant if the customer does not provide the required information or feedback needed to move forward prior to the Client<>Designer 1:1 taking place.

• Dormant orders will be automatically canceled after 90 days from the order placement date.

• In these cases, 75% of the design purchase price will be refunded.

3. Stalled or Delayed Projects

• Once the Client<>Designer 1:1 takes place, if the customer becomes unresponsive or delays the process indefinitely, the order will be considered stalled.

• No refund will be issued for stalled projects, as designers are compensated for their time and work in full.

• Stalled or Delayed Projects will be canceled after 90 days from the order placement date.