Order Change Policy
At Bower & Branch, we make every effort to fulfill every order with high-quality plants, as quickly as possible!
All orders are assigned to our Growers within 24 hours from order placement where then our Growers IMMEDIATELY tag, select and secure your trees and plants for delivery. The process to deliver your order fresh from the grower has begun!
Q: Can I delay the shipping of my order?
A: Of course! We understand that life and weather happens! Please call us as soon as possible to delay your order. If your order has not been sent through to shipping, we can delay your order for any length of time you request; our expert growers will continue to care for your trees or plants.
Q: What if I need to cancel my order?
A: We do understand that occasionally our customers may require order changes. Please call our Plant Whisperers as soon as possible (866) 873-3888 or email customercare@bowerandbranch.com.
Cancellation and order change requests must be submitted by contacting our Plant Whisperer Team. Please call (866) 873-3888 or email customercare@bowerandbranch.com
ORDER CANCELLATIONS AFTER 24 HOURS WILL BE PROCESSED WITHIN 7 to 10 BUSINESS DAYS.
Order cancellations within the 24 hours are automatically credited back to your credit card. Order Cancellations within 24 hours will be processed the next business day.
Q: Can I cancel my order after it has been harvested/shipped?
A: Due to the high freight charges, we are unable to offer returns or refunds on shipped orders for buyer's remorse.
Q: Can I change my order or adjust my order?
A: We may be able to change or update your order, please contact our Plant Whisperers immediately.
RETURNS:
We are unable to take returns, please contact Customer Care for assistance. Learn more here.
To email a Plant Whisperer: customercare@bowerandbranch.com or you can Live Chat them below.