As part of a huge backyard landscaping project, we decided to purchase ten trees from Bower & Branch. This was our first experience with them and we were a little nervous to spend so much money buying trees on-line. However, because they had such an excellent selection of unique trees and their customer service folks were able to show us photo examples of the stock, we decided to move forward. The shipment arrived in early May with no issues and our landscaping crew planted all ten trees. Fast forward approximately one month and our three 6-7’ Slender Hinoki Cypress were showing serious signs of stress (note: we had not purchased the optional three-year warranty). We were trying to figure out what we were doing wrong (too much/not enough water, etc.) We reached out to B&B’s plant whisperer team and sent them photos of the trees. They recommended that we set up a Zoom call with one of their expert growers. We had the call with Don, their grower, on a Saturday morning and he was incredibly knowledgeable and helpful. He immediately could tell that the tree failure was likely due to a harvesting or transportation issue on their end and not due to tree care on our end. Then, what he told us next absolutely floored us. He said they would immediately arrange for three new replacement trees at no cost to us! This was way beyond our expectations and we were so relieved! Fast forward again to late July and three beautiful new Slender Hinoki’s were delivered last week, have been planted, and are doing great. The bottom-line for us is that it is rare these days to experience such exceptional customer service as we received from Bower & Branch. Every step of the process from start to finish was exceptional. We can’t recommend them enough and will use them again in a heartbeat!

Delivery Driver James was above and beyond amazing!!! Spent 2 hours at our front yard not some curbside dump and drop!!!

Went the extra mile in extreme heat! Root ball was 1,200 lbs and James took great care not to damage the tree. He also guided us on how to roll into the area we dug out without damaging the tree or ourselves! I have bought from various tree companies for years but Bower & Branch delivery service is A++++ Thank you James!

The delivery and planting of our trees was smooth and without any hitches. The tree quality was impressive. Colby and Ki were experienced, accommodating and extremely easy to work with. The whole experience was phenomenal. We will continue to work with Bower and Branch as we expand our landscaping. Thank you again. Stef and Bob

Customer Service has been exceptional. Called several times and received very friendly and helpful advice. Our tree was delivered as scheduled. Very pleased and will highly recommend to others.

Branch and Bower first planted 6 Flamethrower Redbuds for us a year ago - beautiful, spectacular little gems that passers-by still stop to admire. We then had 6 more redbuds - 3 Burgundy Hearts, 1 Black Pearl and 2 Ruby Falls (gorgeous!) - planted around the property in Nov. These sadly did not survive the brutal 2025 winter. B&B absolutely stood by their guarantee and promptly sent us even better, bigger replacement trees (all 6!). They also sent us 2 replacement sweetbay magnolias (which they’d planted for us last Aug and were struggling a bit) that we hadn’t asked for! AMAZING service!!! We highly recommend Branch & Bower to all our friends and family. Thank you Don, Jessica, and all the B&B planting teams (especially James)!

James was very professional and helpful. We had a very positive experience ordering and having the tree planted. Thank you.

First time using this company. Had a small snafu where the wrong tree was planted and they immediately remedied it within 24 hours and were easy and seamless to work with. The planting process was excellent and they did a great job. Highly recommend!

They did an excellent job, hard workers, planted in timely manner, professional

I have had two trees delivered to my residence on separate occasions. Each experience has been pleasent, convenient and simple. The communication was excellent! I was given an estimated date and time of delivery and was made aware of any changes. The delivery drivers are wonderful! In fact, 'shout out' to James and Gio for being so courteous, professional and fun to interact with. They handled our particularly challenging delivery brilliantly and we all had a good belly laugh along the way. Kudos to the HR people who hire these young men, they are keepers!! I encourage others to give this company, Bowers and Branch a try. We will certainly purchase again.

I had an amazing experience with Bower & Branch. It’s an incredible family-run company delivering extraordinary service. I had two large Jane magnolias delivered to my Brooklyn Heights balcony and planted in containers. They brought high quality soil and even cleaned everything up. Saved me time so I could focus on work and family responsibilities.

My tree had a tough winter but the team at Bower & Branch stepped up and have scheduled a replacement. No hasell, no excuses just great service!

An absolutely beautiful live oak! Edgar and Gio - the gentlemen who planted my tree - were outstanding and speedy. They provided helpful guidance on post-planting care, and were professional and polite. Highly recommend!

Our new Crippsii Hinoki Cypress is exactly what we wanted for the corner of our fenced back yard. Everyone at Branch & Bower who helped us along the way, from browsing the nursery to the planting, was very helpful. Colby planted our tree this week, and he could not have been more accommodating!

Two lovely gentlemen just came to install a tree for me in Chappaqua. They were fantastic. Highly recommend!