Our Cancellation and Return Policy

At Bower & Branch, we make every effort to fulfill every order with high-quality plants. We understand that occasionally our customers may require order changes or cancellations. Once you have placed an order, our growers immediately start to prepare your tree(s) or plant(s) for shipment. Therefore, cancellation requests must be submitted as soon as possible by contacting our Plant Whisperer Team by phone. Please call (866) 873-3888.

There will be a 10% cancellation fee for any cancelled orders.

Cancellations and order changes are accepted and confirmed by phone at: 

(866) 873-3888; Monday - Friday, 9am to 5pm EST

Please allow up to 7 to 10 days for processing your order cancellations. Cancellation requests cannot be processed once your order has shipped. 

To email a Plant Whisperer: customercare@bowerandbranch.com or you can Live Chat them below.

We are unable to take returns, please contact Customer Care for assistance.