Our Guarantees
Bower & Branch 3 Year Tree Guarantee
Our quality local growers and special handling and delivery process allows us to offer a 3 year guarantee on all size X-Large (A) trees and up. All that’s needed is to purchase our Elements Guarantee Bundle for the size plant or tree you are purchasing so you can continue the meticulous care we’ve provided for the plant or tree you are receiving. Your Elements Guarantee Bundle will have all the items you’ll need to ensure the success of your plant or tree in your landscape.
To qualify the process is simple. Just purchase the Elements Guarantee Bundle for the size plant or tree you are offered during checkout. All that’s left is to water, care for and enjoy your new tree. Your Plant Whisperers will make sure your trees are registered for the 3 Year Guarantee once you’ve purchased your Elements Guarantee Bundle. You will also be added to our care emails to ensure your trees thrive in your landscape.
If for any reason the tree doesn’t thrive in your landscape, provided you’ve purchased the appropriate Elements 3 Year Guarantee Bundle for your tree and registered your purchase online, just contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting bowerandbranch.com to start a live chat. Your Plant Whisperer will be able to provide you with an online credit equal to the amount of your original purchase price to be used on the Bower & Branch website for the purchase price of your tree.
NOTE: We do not provide any cash refunds on 3 Year Guarantee claims or guarantee the availability of an exact size and tree.
*Guarantee Fulfillment Codes cannot be used in coordination with other promotions that are running. Only one promotional code can be used on an order at a time.
*Bower & Branch provides online gift cards in the amount of the original purchase price of the tree(s). The amount does not include any additional costs such as planting, tax, or any other products or services. Online gift cards can be applied towards any Bower & Branch purchase and have no expiration dates. Bower & Branch does not guarantee tree replacement or availability of any desired product at any time. Cash refunds are not offered. Bower & Branch requires that all original tags and receipts are present when a guarantee request is initiated. The Bower & Branch Three-Year Guarantee only applies to plant material that has been planted in the ground. Container plantings are NOT covered.
At Bower & Branch, we do our best to honor all guarantee fulfillment requests to ensure customer satisfaction. However, we reserve the right to refuse the request if the required guarantee steps were not satisfied. Bower & Branch also reserves the right to deny any guarantee fulfillment request that is made as a result of animal damage, problems with plant hardiness and zone issues, or acts of nature (snow storms, hurricanes, and similar).